Place your order online and collect from one of many Closet15 shops across the USA free of charge.
FREQUENTLY ASKED QUESTIONS
When will I be able to collect my order?
Your order will be delivered to your chosen shop within 2-10 business days. We will contact you as soon as your order is ready for collection.
What do I need to bring?
When you arrive to collect your order please remember to bring:
– Your emailed order confirmation (either printed out or on your phone)
– Either valid photo ID (your passport or photo driving licence is ideal) or the debit/credit card used to pay for the order.
– Someone else can collect order on your behalf if they present both your order confirmation and ID.
We’ll keep your order at your chosen shop for 14 days, after which it will be returned to our warehouse and you will be contacted.
Can I return or exchange my item?
If for any reason you are unhappy with your order upon collection you can either have:
– A credit-note which can be spent in any Closet15 shop
– A like-for-like exchange in our full price shops
– The Closet15 shop can arrange for your order to be returned and refunded the next business day.
If you’d like to know more, you can find the full Terms and Conditions here.